Privacy Policy

1. Introduction

Welcome to ClearSkin AI ("we," "our," or "us"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App"). ClearSkin AI is operated by Teddy-Michael Sannan and is based in Ontario, Canada.

By using the App, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use the App.

2. Information We Collect

2.1 Personal Information

When you create an account, we collect:

• Email address
• Password (encrypted)
• Full name (optional, if provided)

2.2 Skin Analysis Data

When you use our skin analysis features, we collect:

• Photographs of your skin taken through the App
• Analysis results and recommendations
• Skin condition assessments
• Historical scan data and progress tracking

2.3 Payment Information

When you subscribe to premium features, payment processing is handled by Stripe. We do not store your full credit card details. Stripe collects and processes:

• Payment card information
• Billing address
• Transaction history

2.4 Contact and Communication Data

When you contact us through the App's contact form, we collect:

• Your contact messages and inquiries
• Subject lines and message content
• Your email address for response purposes
• Timestamp of your communication

2.5 Automatically Collected Information

When you use the App, we may automatically collect:

• Device information (model, operating system, unique device identifiers)
• App usage data (features accessed, time spent in app)
• Camera permissions (only when you actively use the scan feature)
• Error logs and crash reports

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain the App's skin analysis features
• Process your AI-powered skin assessments using OpenAI's API
• Track your skin health progress over time
• Process subscription payments and manage your account
• Send you important updates about your account or the App
• Respond to your inquiries and provide customer support through our contact form
• Process and respond to your contact form submissions
• Improve our App's features and user experience
• Detect, prevent, and address technical issues or fraudulent activity
• Comply with legal obligations

4. Third-Party Services

We use the following third-party services that may collect and process your information:

4.1 Supabase (Database & Authentication)

We use Supabase to store your account information, scan data, and manage authentication. Supabase is hosted on secure servers and complies with industry-standard security practices.

4.2 OpenAI (AI Processing)

Your skin photos are processed through OpenAI's API to provide AI-powered analysis and recommendations. OpenAI processes this data in accordance with their privacy policy and data processing agreements. Images are processed for analysis purposes only and are not used to train OpenAI's models.

4.3 Stripe (Payment Processing)

All payment transactions are processed by Stripe. We do not store your full payment card details. Stripe's use of your personal information is governed by their privacy policy.

4.4 Resend (Email Services)

We use Resend to send emails, including contact form responses and data export emails. Your email address and message content are processed by Resend in accordance with their privacy policy.

5. Data Retention

We retain your personal information and skin analysis data until you delete your account. When you delete your account:

• All your personal information is permanently deleted
• All your scan photos and analysis results are permanently deleted
• Your subscription is cancelled (if active)
• Your contact form submissions and communication history are permanently deleted
• Some financial records may be retained as required by law for tax and accounting purposes

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure authentication protocols
• Regular security assessments
• Limited access to personal data by authorized personnel only

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Your Privacy Rights

7.1 General Rights

You have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Delete your account and all associated data
• Withdraw consent for data processing
• Export your data in a portable format

7.2 Canadian Residents (PIPEDA)

Under Canadian privacy law, you have the right to access your personal information and request corrections. You may also withdraw consent for certain data processing activities.

7.3 European Residents (GDPR)

If you are located in the European Economic Area, you have additional rights under GDPR, including:

• Right to data portability
• Right to restrict processing
• Right to object to processing
• Right to lodge a complaint with a supervisory authority

7.4 California Residents (CCPA)

California residents have the right to:

• Know what personal information is collected, used, shared, or sold
• Delete personal information held by businesses
• Opt-out of the sale of personal information (Note: We do not sell personal information)
• Non-discrimination for exercising their privacy rights

8. Children's Privacy

Our App is intended for users aged 13 and older. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child under 13 has provided us with personal information, please contact us at [email protected], and we will delete such information from our systems.

For users aged 13-18, we recommend parental guidance when using the App and its skin analysis features.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using the App, you consent to the transfer of your information to Canada and other countries where our service providers operate.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy within the App and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

Your continued use of the App after any modifications to the Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide by the modified Privacy Policy.

11. Legal Disclaimers and Limitations

11.1 Medical and Health Disclaimers

You acknowledge and agree that:

• All data collection and processing is for informational and educational purposes only
• We do not provide medical advice, diagnosis, or treatment
• We are not responsible for any health outcomes or medical decisions based on our analysis
• You should consult with healthcare professionals for any medical concerns
• We disclaim all liability for any adverse health effects or medical complications

11.2 Product Recommendation Disclaimers

You acknowledge and agree that:

• Any product recommendations are generated by AI and may not be suitable for your specific needs
• We are not responsible for any adverse reactions to recommended products
• You are solely responsible for researching and testing any recommended products
• We disclaim all liability for product-related injuries or damages
• You assume all risks associated with using recommended products

11.3 Data Accuracy and Reliability

You acknowledge and agree that:

• All AI-generated analysis and recommendations may contain errors or inaccuracies
• We do not guarantee the accuracy, reliability, or completeness of any analysis results
• You should not rely solely on our analysis for important health or skincare decisions
• We are not liable for any decisions made based on our analysis or recommendations

11.4 International Data Protection Compliance

You acknowledge and agree that:

• We comply with Canadian privacy laws (PIPEDA) as our primary legal framework
• We do not guarantee compliance with GDPR, CCPA, or other foreign data protection laws
• You waive any rights under foreign data protection regulations
• You consent to Canadian data protection standards
• We disclaim liability for any violations of foreign data protection laws
• You agree that Canadian privacy protection is adequate
• You will not seek remedies under foreign data protection statutes
• You consent to Canadian legal standards for all data-related claims

11.5 International Jurisdiction and Legal Compliance

You expressly acknowledge and agree that:

• All data protection disputes shall be resolved in Canada under Canadian law
• You waive any right to bring data protection claims in your home country
• You consent to Canadian jurisdiction for all privacy-related matters
• You agree that Canadian privacy laws provide adequate protection
• You will not seek enforcement of foreign data protection judgments
• You consent to Canadian legal proceedings for all privacy claims

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

We will respond to your inquiry within 30 days of receipt.