Contact Us
We're here to help with any questions or concerns
Get in Touch
Have questions about ClearSkin AI? Need technical support? Want to provide feedback? We'd love to hear from you!
📍 Location
We're based in Ontario, Canada:
Ontario, Canada
⏰ Response Time
We typically respond to all inquiries within 24-48 hours during business days.
Send us a Message
Frequently Asked Questions
Is ClearSkin AI a medical device?
No, ClearSkin AI is not a medical device and does not provide medical advice, diagnosis, or treatment. All analysis and recommendations are for informational and educational purposes only. Always consult with qualified healthcare professionals for medical concerns.
How does the AI analysis work?
Our app uses advanced AI technology to analyze photos of your skin and identify potential concerns. The analysis is performed using OpenAI's sophisticated image recognition capabilities, but results should be used for educational purposes only.
Is my data secure?
Yes, we take privacy and security seriously. Your photos and personal data are encrypted and stored securely. You maintain full control over your data and can delete your account and all associated data at any time.
Can I get a refund?
Refunds are handled on a case-by-case basis. Please contact us with your specific situation, and we'll work with you to find a fair resolution.
What should I do if I have a skin concern?
If you have any skin concerns or medical questions, please consult with a qualified healthcare professional, dermatologist, or your primary care physician. ClearSkin AI cannot and should not replace professional medical advice.
How accurate are the AI recommendations?
While our AI technology is advanced, all recommendations are generated by artificial intelligence and may contain errors or inaccuracies. You should always research and verify any recommended products before use and consult with healthcare professionals when appropriate.
Important Medical Disclaimer
ClearSkin AI is not a medical device and does not provide medical advice, diagnosis, or treatment. All analysis and recommendations are for informational and educational purposes only. Always consult with qualified healthcare professionals for any medical concerns or before making decisions about your skin health.